The purchased products will be delivered to the address indicated by the customer in the Purchase order.

Delivery is foreseen only for the territory of the Italian Republic and the Republic of San Marino.

Delivery is by courier from Monday to Friday, excluding holidays and national holidays. The delivery service includes packaging, transport.

The delivery times indicated on the site are those agreed with the couriers used. CODECO cannot be held responsible for possible delays due to the aforementioned couriers, or caused by certain periods of the year of increased work.

Unless explicitly indicated by our customer service, delivery is intended at street level. Upon delivery of the goods by the courier, the presence of the customer or a trusted person is required to check that the packaging is intact and clean and that the products received correspond to what is stated on the order.

The Customer is required to check:

that the number of packages delivered corresponds to what is indicated in the transport document

that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps).

Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately contested, putting WRITTEN CHECK RESERVE on the courier’s proof of delivery specifying the reason for the reserve (for example: crushed packaging, laundry, etc …). The customer is obliged to send a notice of “withdrawal with reserve” to the address servizioclienti@ottobono.com, also attaching photographs proving the defect. Once the courier’s document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 2 days of delivery, according to the procedures set out in this document.

The service includes 2 delivery attempts at the address indicated at the time of the order. After the second unsuccessful delivery attempt, the package will remain in free storage for 3 working days at the courier. During these 3 days, the customer can contact the courier directly to arrange the delivery or to change the address of the same.

In case of non-collection within 3 working days of the material in stock at the courier’s warehouses (due to repeated impossibility of delivery to the address indicated by the customer at the time of the order), the order will be automatically canceled and the goods will return. to CODECO. The customer will be reimbursed for the value of the purchase minus the transport costs, the accessory charges related to the storage of the goods at the courier, the costs of returning the goods to the company’s warehouses and the costs / charges that CODECO spa will have to bear for the accreditation.

Delivery Costs

Delivery costs are charged to the customer and adequately highlighted through the “order confirmation”: they are calculated on the basis of the weight / volume / shipping destination of the products ordered, as indicated on the site.

If the customer wishes to cancel his order, he can proceed with the cancellation within 24 (twenty-four) hours of payment, at no additional cost. In this case CODECO will refund the customer the full amount paid by credit card if the order has been paid in whole or in part by credit card.

Purchase order cancellation

In case of cancellation of the order after 24 hours, CODECO will refund the customer the amount paid minus any transport costs, using the same methods as indicated above.

Right of withdrawal

Pursuant to the combined provisions of Articles 64 and ss. of the Consumer Code (Legislative Decree 2005/206) and the provisions of Legislative Decree 21 February 2014, n. 21, the customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty. This right cannot be exercised in relation to the categories of goods and services expressly specified in art. 59 of Legislative Decree 21 February 2014, n. 21. By way of example but not limited to: art. 59 lett. d) supply of goods which risk deteriorating or expiring rapidly; art. 59 lett. e) supply of sealed goods which cannot be returned for hygienic reasons or related to health protection and have been opened after delivery; art. 59 letter f) supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods.
The right of withdrawal is exercised by sending within fourteen days of a written communication to the CODECO headquarters by registered letter with acknowledgment of receipt. It is possible to send the communication, within the same deadline, also by telegram, telex, e-mail to the address servizioclienti@ottobono.com, provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours. In the registered letter it is sufficient to enter your data, those relating to the order and purchase made, communicating the intention to withdraw from the contract, with the request to return the price paid within the mandatory term of 30 days.
Once the aforementioned notice of withdrawal has been received, CODECO will send the customer a “Return Authorization” via e-mail. The return of the product (s) must arrive at our warehouses within 10 days of authorization.
CODECO reminds its customers, before returning, to check that the product (s) subject to withdrawal is / are intact and in a normal state of conservation, inserted in the original packaging, complete in all its parts (including packaging and ancillary documentation).
The right of withdrawal is however subject to the following conditions:
1. The law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product;
2. By law, the shipping costs for returning the goods are charged to the customer;
3. The shipment, up to the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
4. CODECO is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
5. In case of damage to the goods during transport, CODECO will notify the customer of the incident (within 5 working days of receiving the goods in their warehouses), to allow him to file a complaint against the courier he has chosen and obtain a refund. of the value of the asset (if insured). In this case, the product will be made available to the customer for its return at the same time as canceling the request for withdrawal;
6. The right of withdrawal cannot be exercised in any way for perishable goods whose expiry date is less than or equal to 10 days. or if they have not been stored at a correct temperature that compromises the quality of the product.
If the right of withdrawal has been correctly exercised in accordance with the aforementioned article 64 et seq., CODECO will refund the customer the full amount already paid, including delivery costs, within 14 (fourteen) calendar days from receipt of the notice of withdrawal without prejudice to CODECO’s right to suspend payment of the reimbursement until the actual receipt of the goods. The refund will be made using the same payment method used by the customer, unless the customer has expressly requested a different method. In case of bank transfer or cash on delivery, the customer will be responsible for providing the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN). The refunded amount will be net of the costs for returning the products, which will be borne by the customer.
The right of withdrawal is totally lost, due to lack of the essential integrity of the goods (packaging and / or its contents), in cases where CODECO ascertains:
The lack of the external packaging and / or wrapping containing the purchased product
Damage to the product for reasons other than its transport.
In case of forfeiture of the right of withdrawal, CODECO will return the purchased good to the sender, charging the shipping costs to the sender. The right of withdrawal is in no way exercisable by professionals.